91% of business buyers and 86% of consumers said the experience a company provides is as important as its products and services

Statistic Info

Providing a strong customer experience is just as important as the products and services you offer. Make sure you’re supporting the customer throughout their whole experience with your business.

Author: Salesforce

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43% of support teams are now prioritizing increasing workflow efficiency

72% of consumers say relevant content delivered at the right time and place boosts their trust.

32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

88% of businesses say customer engagment is critical to their bottom line.

93% of customers are more likely to remain loyal to companies with excellent support.

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