Providing solid support increases the chances that the customer will stay and spend more money with you. Positive experiences = customer retention! Just think of your favorite restaurant. You keep returning to the establishment because they probably provide excellent products and customer service. Both of those attributes go hand-in-hand in making a business succeed.
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.