Customers are likely to spend 140% more after a positive experience rather than a negative one.

Source
Zippia

Year
2022

Statistic Info

Providing solid support increases the chances that the customer will stay and spend more money with you. Positive experiences = customer retention! Just think of your favorite restaurant. You keep returning to the establishment because they probably provide excellent products and customer service. Both of those attributes go hand-in-hand in making a business succeed.

Author: Zippia