It’s proven that poor quality customer service leads to people never doing business with the company ever again. First impressions are everything when you’re trying to convince a customer to do business with you. After that, you need to nurture your relationship with them and support them as much as possible. Without that, you risk losing valuable customers.
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.