Customers are likely to spend 140% more after a positive experience rather than a negative one.

Statistic Info

Providing solid support increases the chances that the customer will stay and spend more money with you. Positive experiences = customer retention! Just think of your favorite restaurant. You keep returning to the establishment because they probably provide excellent products and customer service. Both of those attributes go hand-in-hand in making a business succeed.

Author: Zippia

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Contact Center Solutions

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88% of customers expect companies to accelerate digital initiatives due to the COVID pandemic.

Live chat increases conversion rates by nearly 4%

53% of consumers say they must repeat their reason for calling to multiple agents

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44% of customers get annoyed, irritated, or angry when on hold for 5-15 minutes

More 2022 Stats

43% of support teams are now prioritizing increasing workflow efficiency

72% of consumers say relevant content delivered at the right time and place boosts their trust.

32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

88% of businesses say customer engagment is critical to their bottom line.

93% of customers are more likely to remain loyal to companies with excellent support.

44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

Recent data reveals that 90% of companies report that they are planning to deploy AI by 2022.

95% of customers choose a business that offers help through all the stages of the purchase.