Companies that increased customer retention by 5% also increased their profits between 25%-95%.

Statistic Info

When your customers are happy, naturally you’ll increase your profit margin. Customer retention requires you to provide helpful customer support and create the best possible experience for everyone that buys your product or service.

Author: smallbizgenius

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Contact Center Solutions

When callers aren’t transferred, 49% of people feel relieved, 37% feel their business is valued, 34% are more inclined to complete a purchase.

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Acquiring new customers costs 5-10 times more than selling to existing ones.

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More 2022 Stats

43% of support teams are now prioritizing increasing workflow efficiency

72% of consumers say relevant content delivered at the right time and place boosts their trust.

32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

88% of businesses say customer engagment is critical to their bottom line.

93% of customers are more likely to remain loyal to companies with excellent support.

44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

Recent data reveals that 90% of companies report that they are planning to deploy AI by 2022.

95% of customers choose a business that offers help through all the stages of the purchase.