90% of customers prefer companies with personalized customer service options

Statistic Info

Quality customer service influences revenue for most companies. Most customers will spend more money with companies they feel care about the CX. Repeat business increases when customers can reach a person who can assist them in a timely fashion. Businesses must drive better customer experiences adn work harder at establishing working relationships with their clientele if they expect to succeed in today’s competitive marketplace.

Author: CX Trends Report

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Contact Center Solutions

When callers aren’t transferred, 49% of people feel relieved, 37% feel their business is valued, 34% are more inclined to complete a purchase.

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53% of consumers say they must repeat their reason for calling to multiple agents

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44% of customers get annoyed, irritated, or angry when on hold for 5-15 minutes

More 2022 Stats

43% of support teams are now prioritizing increasing workflow efficiency

72% of consumers say relevant content delivered at the right time and place boosts their trust.

32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

88% of businesses say customer engagment is critical to their bottom line.

93% of customers are more likely to remain loyal to companies with excellent support.

44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

Recent data reveals that 90% of companies report that they are planning to deploy AI by 2022.

95% of customers choose a business that offers help through all the stages of the purchase.