With nine in 10 companies planning a hybrid model moving forward, organizations must reinvent the processes and tools they previously relied on
Statistic Info
We are becoming a digital-first world which is resulting in businesses reinventing their operations and processes. In-person meetings, company-wide emails, and strategy offsites were previous strategies that companies realize are now outdated. With Salesforce, your company can provide a strong customer experience while still remaining digital.
Author: Salesforce
More Related Stats
Salesforce
93% of people were more likely to be repeat customers at companies with excellent customer service.
73% of customers expect companies to understand their unique needs and expectations.
In its 2022 fiscal year, Salesforce achieved $26.49 billion in revenue, a record high.
92% of companies believe CRM technology is crucial to achieving goals
75% of decision-makers say they’re now embracing more tech
More 2021 Stats
Around 50% of consumers will use mobile messaging apps for customer service and support.
34% of data breaches involved internal actors
The BPM industry has grown between $13 billion to $14 billion by 2021
During the period 2021-2028, the BPM market is expected to increase at a CAGR of 12.0%
About 69% of businesses have adopted cloud-computing technology.