In its 2022 fiscal year, Salesforce achieved $26.49 billion in revenue, a record high.

Statistic Info

Their revenue as increases 25% compared to their previous fiscal year. Salesforce continues to grow and be the leading CRM platform for businesses.

Author: Salesforce

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Salesforce

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61% of consumers are comfortable with companies using relevant personal information transparently and beneficially — up from 52% in 2020.

73% of customers expect companies to understand their unique needs and expectations.

In its 2022 fiscal year, Salesforce achieved $26.49 billion in revenue, a record high.

92% of companies believe CRM technology is crucial to achieving goals

75% of decision-makers say they’re now embracing more tech

CRM can boost conversion rates by 300%.

91% percent of companies with 10 or more employees use CRM

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43% of support teams are now prioritizing increasing workflow efficiency

72% of consumers say relevant content delivered at the right time and place boosts their trust.

32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

88% of businesses say customer engagment is critical to their bottom line.

93% of customers are more likely to remain loyal to companies with excellent support.

44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

Recent data reveals that 90% of companies report that they are planning to deploy AI by 2022.

95% of customers choose a business that offers help through all the stages of the purchase.