Statistic Info
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Author: Appian
More 2020 Stats
Customer service employees see a 34% rise in productivity when using Salesforce.
88% of Fortune 100 companies use at least one Salesforce app.
Companies that switch to Salesforce CRM see a 25% revenue increase on average.
CRM systems have the potential to increase revenue by 29%.
It is estimated that the global CRM market’s value will grow by over 245% by 2028.
32% of customers will walk away from a brand they love after a single bad experience.
Companies with highly engaged employees outperform their competitors by 147%
More than 60% of failed customer support calls could have been solved with better access to data.