73% of customers expect companies to understand their unique needs and expectations.

Statistic Info

In order to meet customer expectations, you have to be in tune with their needs and wants. To do this it’s important that you communicate well with your audience and make sure you’re helping the customer get exactly what they need from your product/service.

Author: Salesforce

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43% of support teams are now prioritizing increasing workflow efficiency

72% of consumers say relevant content delivered at the right time and place boosts their trust.

32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

88% of businesses say customer engagment is critical to their bottom line.

93% of customers are more likely to remain loyal to companies with excellent support.

44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

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95% of customers choose a business that offers help through all the stages of the purchase.