44% of customers get annoyed, irritated, or angry when on hold for 5-15 minutes

Statistic Info

Once a customer gets angry or upset, now you have the added task to find ways to calm them down. Figuring out techniques to lower your wait times is vital for increasing your customer satisfaction.

Author: Replicant

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44% of customers get annoyed, irritated, or angry when on hold for 5-15 minutes

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