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Statistics and Trends


The business and tech industry is a constantly-changing and evolving space.


Stay up-to-date with the latest statistics and trends in business process, contact center solutions, the non profit world, low-code automation, and much more.

95% of customers choose a business that offers help through all the stages of the purchase.

Successful engagement of customers contributes to 23% of the revenue increase in businesses.

82% say that retention is cheaper than acquisition and that 65% of a company’s business comes from existing customers

Nearly 80% of customers prefer omnichannel strategies.

98% of adults in the US own a mobile phone

Intercom SMS can engage your customers with a 98% open rate

93% of people were more likely to be repeat customers at companies with excellent customer service.

Customers who submitted at least one support ticket a month retain at a rate around 10% higher than customers who didn’t, and were 9-10 times more likely to renew with HubSpot year over year.

With nine in 10 companies planning a hybrid model moving forward, organizations must reinvent the processes and tools they previously relied on

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