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Statistics and Trends


The business and tech industry is a constantly-changing and evolving space.


Stay up-to-date with the latest statistics and trends in business process, contact center solutions, the non profit world, low-code automation, and much more.

61% of consumers are comfortable with companies using relevant personal information transparently and beneficially — up from 52% in 2020.

73% of customers expect companies to understand their unique needs and expectations.

In its 2022 fiscal year, Salesforce achieved $26.49 billion in revenue, a record high.

92% of companies believe CRM technology is crucial to achieving goals

75% of decision-makers say they’re now embracing more tech

CRM can boost conversion rates by 300%.

91% percent of companies with 10 or more employees use CRM

Customer service employees see a 34% rise in productivity when using Salesforce.

88% of Fortune 100 companies use at least one Salesforce app.

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