44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

Statistic Info

Clunky processes and minimal communication leave customers feeling frustrated and left behind. Optimizing your customer support and improving your communication efforts can minimize the need to pass customers from one teammate to another. The main goal is to get the customers’ questions answered as efficiently as possible.

Author: Intercom

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Intercom

43% of support teams are now prioritizing increasing workflow efficiency

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32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

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44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

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More 2022 Stats

43% of support teams are now prioritizing increasing workflow efficiency

72% of consumers say relevant content delivered at the right time and place boosts their trust.

32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

88% of businesses say customer engagment is critical to their bottom line.

93% of customers are more likely to remain loyal to companies with excellent support.

44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

Recent data reveals that 90% of companies report that they are planning to deploy AI by 2022.

95% of customers choose a business that offers help through all the stages of the purchase.