Programmable Contact Centers
VPS can assist you in creating or enhancing your contact center system effortlessly. We construct solutions tailored to your unique requirements and objectives, ensuring you receive the best value for your investment
Custom Solutions for your Business
Our consultative approach and experience allows us to maximize the various tools available to call centers to create a solution that will scale and evolve alongside your business needs. Twilio Flex and Amazon Connect are our preferred contact center solutions and offer fully customizable interfaces with endless tools and functionalities to add.
Talk to experienced consultants, architects, engineers, and administrators focused on delivering efficient and valuable solutions.
Programmable Fully-Featured Contact Centers
Amazon Connect allows you to create personalized and efficient customer experiences. With Amazon Connect, you can set up a contact center in minutes, integrate with other applications, and leverage the expansive AWS ecosystem to innovate new solutions for your customers. Amazon Connect is an AI-powered omnichannel service that supports voice, chat, and proactive outreach across multiple channels.
Flexible Communication Tools
True to its name, Twilio Flex provides call centers with a robust and completely customizable suite of solutions – and we've developed expertise in maximizing these solutions. We have helped various clients build systems to improve both the customer experience and call center staff job satisfaction, deliver more insights into their workflows, and increase security.
The adaptable programmability of Twilio Flex has allowed us to develop unique customizations, resulting in major call center success and growth for our customers.
Accelerate Your Time-to-Value
The Low-code Omnichannel Contact Center Solution (LOCCS) is a proprietary accelerator solution developed by Vision Point Systems, built using Appian and Twilio Flex.
LOCCS enables organizations to create and manage a fully customizable contact center system that supports multiple channels of communication, such as voice, SMS, email, and chat. LOCCS is built on Appian and Twilio Flex, but can leverage detailed customer profiles and integrate first-party data from any source, such as Zendesk, Salesforce, and more. With LOCCS, agents can access customer records, support interaction workflows, and historical data all within a single-pane-of-glass user interface.
Optimize Your Workforce
Calabrio's Workforce Optimization (WFO) tools offer call centers options for robust analytics tracking, workforce management, customer engagement quality assurance, and more.
We have developed customizable dashboards and analytics reports for our call center customers – increasing not only productivity but customer service and job satisfaction of staff members. Calabrio's WFO tools combined with VPS expertise in custom solutions have allowed us to deliver automated recording evaluation and screen capture solutions, creating a holistic view of customer interactions.
Additionally, our work in various regulated areas has provided expertise in creating secure storage and playback options – ensuring your recordings are compliant.
Measure and Improve
Inefficiencies in an IVR can lead to ballooning costs and unsatisfied customers. VoiceVision is a 14-point diagnostic evaluation created by VPS to examine and report metrics on contact center and telecommunications systems.
This methodology combined with VPS consulting provides you with an actionable plan to reduce operating costs, improve customer satisfaction and mitigate business risk.
Empower your team with powerful platforms delivered at peak performance.
We build and optimize applications that run mission critical business processes.
Talk to us about your goals.
We deliver
Peak Performance
VPS knows that your business needs can be complex, ever-changing, and time-sensitive. Despite that, we don't sacrifice performance. Furthermore, we actively consider it.
We leverage
Powerful Platforms
Speed to market, flexibility, and power are foundational with our key partners Appian, Twilio, and Salesforce.
We create
Empowered Organizations
Our goal is to put the power in our customer's hands. We provide unparalleled support while driving true solutions for enablement.