During This Webinar, You Will Learn:
How brands can effectively provide self-service support options directly from their existing websites or mobile apps including:
- Conversational bot-driven support workflows
- Onboarding tutorials and product walkthroughs
- Support cases or tickets
- Articles and Product Documentation
Strategies for optimizing which types of inquiries are handled through self-service vs live agents, and what tools are available to drive customers to the best channel.
How Intercom enables all of this and more while working seamlessly with your existing tools and systems - including traditional phone-based contact centers.
Meet The Presenter
Solutions Consultant at Vision Point Systems
At VPS, Andrew is responsible for providing expert guidance and support to clients in utilizing the customer engagement platform partners of VPS - including Intercom, Twilio, Salesforce, Appian and more. Andrew helps clients to optimize their contact center operations and business process management. With his broad knowledge of these platforms and strong understanding of customer engagement strategies, he is well-equipped to provide valuable insights and recommendations to clients from all industries.
Meet The Presenter
Director of Customer Support at Intercom
Don't Miss Out On Our Webinar
Learn about Intercom’s new AI-support bot, Fin. A next-generation support tool powered by GPT-4 and your existing support content, VPS is here to show you how you can use it.
VPS helps you navigate a seamless shift from Zendesk to Intercom. Learn essential pre-migration considerations and tips for a smooth transition.
VPS delves into Intercom’s game-changing approach to customer support that boosts CSAT scores and obsoletes traditional ticketing platforms.
Intercom released a new Visual Bot Builder, which gives you a single and editable view of a custom chatbot. Read along to learn more about the power of creating custom bots and why they’re so important for every website.
75% of businesses believe they’re offering a good or excellent personalized customer experience while more than half of consumers think their shopping experiences are average, bad or even poor. So, how can organizations improve? Continue reading to learn how!
Our approach is not just to build, but to enhance and optimize modern technologies through our team of experts dedicated to creating solutions at the peak of performance.
Empower your team with powerful platforms delivered at peak performance.
We build and optimize applications that run mission critical business processes.
Talk to us about your goals.
VPS knows that your business needs can be complex, ever-changing, and time-sensitive. Despite that, we don't sacrifice performance. Furthermore, we actively consider it.
Speed to market, flexibility, and power are foundational with our key partners Appian, Twilio, and Salesforce.
Our goal is to put the power in our customer's hands. We provide unparalleled support while driving true solutions for enablement.